Refund Policy

Last Updated: June 2026

Thank you for shopping with Feedup. We are committed to providing quality products and customer satisfaction. Please read our Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase (order confirmation or order number) must be provided.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used, damaged, or modified after delivery.

  • Customized or personalized products.

  • Digital products, downloadable products, or services.

  • Gift cards.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • Clear photos of the product and packaging.

  • A description of the issue.

After review, we may offer a replacement, store credit, or a full refund at our discretion.

4. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • The refund will be issued to the original payment method used for the purchase.

  • Processing times may vary depending on your bank or payment provider.

  • Original shipping fees are non-refundable unless the return results from our error.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible and the return procedure described in this policy will apply.

7. Company Information

This website is operated by:

Feedup
60 Rue François 1er
75008 Paris
France

Email: contact@feedup.io

Feedup sells products to customers located in Egypt and other countries. All payments and refunds are processed by the French operating company.

8. Contact

For any questions regarding returns, refunds, or exchanges, please contact:

Feedup
Email: contact@feedup.io

9. Consumer Rights

Nothing in this Refund Policy limits any rights granted to consumers under applicable consumer protection laws.